What is the difference between mobile and in clinic physiotherapy?
The key difference is time, 1:1 attention as well as convenience for you as you don’t have to deal with driving, traffic or waiting rooms. Otherwise, you can expect the exact same treatment that you would receive in a clinic. Clients are often pleasantly surprised that the treatment they receive from home based physiotherapy is superior to that they have experienced in the past in a clinic.
We can give you more time than you would often get in a clinic. Our initial session are typically 60 minutes in duration compared to 30 to 40 minutes in a clinic for your first session. Our follow up consult times are 30 to 45 minutes in duration compared to an average of 20 - 30 minutes in clinic.
In addition, we get to see your home set up and can teach you how to use your own environment to your advantage e.g. for rehabilitation or how to modify your home environment to make life safer and easier whilst you are recovering post injury or illness.
We bring all the same equipment you would find at a typical clinic - we bring our professional treatment plinth as well as our tools for assessment and treatment e.g. our dry needling kit, tape and strapping materials, theraband, exercise mats and equipment etc.
Do I need a referral?
No, as physiotherapy is a primary care profession, physiotherapists are primary contact clinicians which means that you can refer yourself to us and no additional medical referral is required, unless you are on a Medicare E.P.C. plan (more information below on this).
However, as a member of your health care team we may wish to liaise with your G.P., surgeon or other allied health care provider if you have complex needs, have recently had medical input e.g. surgery or have recently been in hospital for medical issues.
How long are treatment sessions?
Please allow up to an hour for an initial consultation and 30 to 45 minutes for a follow up consultation. If you have more complex needs, multiple areas of the body to be treated and feel like you need more time - let us know and we will make a plan to fulfill your needs.
What do I need for the session?
Bring yourself!
If you have a referral, imaging results or any other relevant paperwork, please bring that to the session. If possible, please email the information in advance of the session so that your physiotherapist can review the information in advance - saving time to focus on your physiotherapy.
Your physiotherapist will bring everything needed for the appointment, including a treatment plinth. Please ensure there is a clear space e.g. roughly 2m x 3m in diameter to allow space for the plinth, therapist and yourself to move around comfortably. In addition, you will most likely be doing some exercises and clear floor space is ideal for this. Wear loose comfortable clothing. If you have a lower limb that needs attention then shorts are ideal. If your neck and or shoulder needs care, then a string or vest top is helpful.
What are your service fees?
You can find more information about our fees here: Our Service Fees
What locations do you service?
You can find more information about the locations we service here: Locations We Service
When do I pay?
For home based sessions, full payment at the conclusion of your consultation is required. If you would like to pay in advance, we can send you on an invoice prior to the session, just let us know and we will organise that for you.
For telehealth session, payment is required when you book online to confirm your appointment.
How do I pay?
We accept the following payment methods:
Cash
Credit or debit card via the Square point of sale app. - please note a 1.9% transaction fee applies. Square works with any Australian-issued and most international chip cards or magstripe cards with a Visa, MasterCard or American Express logo, as well as bank-issued EFTPOS chip cards.
Direct debit at the conclusion of your consult - please be prepared to send confirmation of payment via SMS or email before your physio leaves.
Can I claim via my private health insurance?
Yes, our home based physiotherapy services are claimable on your private health insurance for those with ancillary or “Extras” cover.
Payment in full is required at the time of consultation and a receipt will be provided for you to claim after your consultation.
Your rebate will depend on your provider and level of cover - please contact your provider for an estimate of your out of pocket cost.
HICAPS Go…
Coming soon…
Do you accept WorkSafe and TAC clients?
Yes. Please note that TAC and WorkCare clients will be liable for our full service fee upfront. Upon payment, a receipt will be issued which can be taken to your insurer for reimbursement.
Do you accept Medicare referrals?
Yes. Medicare physiotherapy sessions can be provided to a person who has been diagnosed with a chronic condition and their complex care needs being managed by your general practitioner.
If your GP has given you an Enhanced Primary Care (EPC) plan, Medicare provides a rebate for up to 5 sessions per calender year. We can process this for you, so you only have to pay the gap fee applicable at the conclusion of your consultation.
Can you guarantee your arrival time?
We will do our best to arrive within 15 minutes of your booked time. Unfortunately do to the nature of being a mobile service on the road, traffic conditions can vary and be unpredictable, especially in metro areas and at peak travel times. If we are going to be > 15 minutes late, we will pull over and send you an SMS to let you know. If circumstances outside of our control mean we are going to be > 30 minutes late, we will give you a call and offer you the option of going ahead with your session A.S.A.P. or rescheduling your appointment - no cancellation fees will apply in this unusual situation.
If you yourself are running late, we can still go ahead with the session as long as we have 30 minutes plus available to get your started. We cannot guarantee that we can extend your session time beyond your booked time but will do our best to accommodate you if our timetable allows.
Do you charge a cancellation fee?
Potentially, yes!
No cancellation fees apply to sessions cancelled with > 24 hours notice. We appreciate as much notice as possible as the later the cancellation, the less likely it is we can accommodate another local client within that session time.
Yes, fees are charged in the following circumstances:
A 50% cancellation fee applies for sessions cancelled > 12 and < 24 hours notice.
A 100% cancellation fee applies for sessions cancelled with < 12 hours notice.
If the client is not home for their appointment as scheduled - 100% cancellation fee will apply.